We take great pride in the design and craftsmanship of all our products. We seek to use only the finest materials and the highest manufacturing standards. Please note that every ‘Simplex Kettle by Newey & Bloomer’ are handmade from natural raw materials and minor imperfections contribute to the individuality of each kettle and are not considered a manufacturing defect.
In the unlikely event that a Newey and Bloomer product does not match up to our high standards we will try our hardest to address the problem. Our kettles carry a 12-month guarantee. If within this period you find fault with your product, we offer a repair or replacement service.